When can I check-in? What time is check out?

Your room is available for check-in from 3pm, check-out time is 11am. If you are arriving early or would like a later checkout time please contact us (additional charges may apply).

What are the reception open hours?

Our main reception is open 14.00-18.00

What if I am arriving outside these hours?

An out of hours check-in service is available, please call us on +44 (0) 117 954 4800 and we can organise this for you. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.

Do I pay a security deposit for my apartment?

Yes a security deposit of £250.00 per apartment will be requested on check in. This deposit is refundable on check-out but part of, or the full amount may be retained if the management deems necessary.

Do you accept group bookings?

If you are reserving 3 or more apartments for your party please contact us.

Do the apartments accommodate people with disabilities?

All public areas are wheelchair accessible and the lift serves all floors. A hearing aid induction loop is fitted at reception.

Are the apartments pet friendly?

Pets are welcome in our suites for all extended stay guests (excess of 28 consecutive nights). Pets must be supervised at all times and must be on a leash in public places. Guide dogs are permitted in the apartments. Find out more about our Pet Policy.

Do the apartments have internet access?

Complimentary Wi-Fi is available at PREMIER SUITES. For users requiring greater bandwidth connections, high-speed internet access is available at £5 for 24 hours access.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

PREMIER SUITES PLUS Bristol Cabot Circus is non-smoking throughout. We have a number of apartments with balconies which are ideal for smokers, you will be able to request an apartment with balcony during the booking process.

Do your bathrooms have a bath or shower?

All bathrooms are en suite with fantastic power showers.